Progressive customer service number: how to reach a real person

Call-tested by OsmO on

  • Difficulty 54/100 · Medium
  • 4 menus · 5 options
  • 4 steps
  • A person answered in our test
Customer service 1-800-776-4737Tap to call · 24/7

Fastest way to a person:

  1. Say“representative”Ask for a person
  2. Say“my policy”Give a reason
  3. Say“existing policy”Not a new quote
  4. Say“your policy number”Or “I don’t have it”
  5. Person

Don’t want to wait on hold? OsmO can call Progressive, press the keys and wait for you.

Download on theApp StoreGet it onGoogle Play

The full Progressive phone menu

Every option we heard when we called on Oct 28, 2026. There are no keys to press: Progressive answers with a voice assistant that understands full sentences.

Fastest pathReal person
  • Say “representative”“I can connect you to a representative… but first, please tell me what you would like.”1 option
    • Say your reason: a new policy, a payment, a claim, or describe it1 option
      • Say it is about your existing policyIt asks if you are a driver on the policy, or a lienholder or dealership.1 option
        • Say or enter your policy number, or say “I don’t have it”“Please hold while I get you to someone to assist you.” Seconds later: “Progressive. This is Myrna.”Real person
  • Say “español” for Spanish

Skip the menu: let OsmO call Progressive for you

OsmO is an AI phone assistant app. Tell it what you need and it makes the call: it listens to the Progressive menu, presses the keys, waits on hold, and rings you the moment a person picks up.

A customer service call on hold for 40 minutes while OsmO waits
Make a call for me
  1. YouCall Progressive, get through the menu and wait on hold. Transfer me when a person answers.
  2. OsmOOn it. I’ll press through the menu and hold the line.
  3. A person answeredOsmO rings you and hands over the call, or tells you the answer with a transcript.
Illustration of an OsmO outbound call.
  • Navigates phone menus. Listens to every option and presses the right keys for you.
  • Waits on hold. You get on with your day; OsmO holds the line.
  • Hands you the call. When a person answers, tap to take over, or let OsmO finish and send you a summary.
  • Cuts the noise. OsmO also screens spam and robocalls, so the calls that reach you are the ones that matter.
Download on theApp StoreGet it onGoogle Play

Progressive customer service FAQ

What is Progressive’s customer service number?

1-800-776-4737. We took it from progressive.com and called it ourselves on Oct 28, 2026.

What are Progressive’s customer service hours?

progressive.com says: “We’re always open! You can call us 24/7.”

Is there a Progressive number that’s open 24/7?

Yes. 1-800-776-4737 is answered 24 hours a day, 7 days a week.

How do I skip the automated menu?

Call 1-800-776-4737, then say “representative”, then say “my policy”, then say “existing policy”, then say “your policy number”. That reached a person in our test.

How long is the wait to talk to someone?

About 2 min in our test on Oct 28, 2026. Your wait may be shorter or longer.

How hard is the Progressive phone menu?

We rate it 54/100 (Medium). It took 4 steps to reach a person, across 4 menus with 5 options. Our score adds 10 for every key or spoken step on the way, 10 for every forced wait, 5 per minute until a person and 1 for every menu.

Can someone call Progressive for me?

Yes. OsmO, an AI phone assistant app, can call Progressive, press the keys and wait on hold for you.

Will Progressive talk to me if I’m not on the policy?

A person will answer, but in our test the representative said they could share nothing with someone not listed on the policy. Call as the policyholder, or have them on the line.

OsmO is not affiliated with Progressive. The number comes from Progressive’s own website. Menus change; ours was tested on Oct 28, 2026.

Let something else answer. Your first seven days are free.

Download on theApp Store Get it onGoogle Play

Free 7-day trial

Download on theApp StoreGet it onGoogle Play