Virgin Media contact number: how to reach a real person

Call-tested by OsmO on

  • Difficulty 68/100 · Hard
  • 5 menus · 7 options
  • 5 steps
  • Asks account no. 1×
  • A person answered in our test

Quick answer: call Virgin Media at 0345 454 1111, then press #, then say “your account number”, then press 1, then press 1, then press 1. When we called on Oct 28, 2026, a real person answered in about 2.5 min.

Contact 0345 454 1111 Hours not listed on that virginmedia.com page
Call

Fastest way to a person:

  1. Press #Use your account number
  2. Say “your account number”Type it on the keypad
  3. Press 1Existing customer
  4. Press 1Digital landline / telecare
  5. Press 1Confirm
  6. Person (digital-landline support)

Don’t want to wait on hold? OsmO can call Virgin Media, press the keys and wait for you.

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The full Virgin Media phone menu

Every option we heard when we called on Oct 28, 2026. The person we reached handles the switch to digital landlines and telecare alarms. The line says anyone else should stay on the line after that step to go to the main menu.

Fastest pathAsks for account detailsReal personCouldn’t get through in 3 tries
  • Tap in your Virgin Media home phone numberAsks for account details
  • #Use your account number instead“Please tell me your nine-digit Virgin Media account number.”1 option
    • Tap in your account number2 options
      • 1You already have Virgin Media servicesExplains the switch from copper landlines to digital, which can stop telecare alarms working.1 option
        • 1Extra support on the switch to digital landlines, or telling us about a telecare alarm“If you need to speak to us about anything else, stay right there to go to the main menu.”1 option
          • 1Yes, I need extra support on the switch to digital landlines“Hi. Good evening. This is Imran. How may I help you today?”Real person
      • 2You’re looking to join Virgin MediaCouldn’t get through in 3 tries

Skip the menu: let OsmO call Virgin Media for you

OsmO is an AI phone assistant app. Tell it what you need and it makes the call: it listens to the Virgin Media menu, presses the keys, waits on hold, and rings you the moment a person picks up.

A customer service call on hold for 40 minutes while OsmO waits
  • Navigates phone menus. Listens to every option and presses the right keys for you.
  • Waits on hold. You get on with your day; OsmO holds the line.
  • Hands you the call. When a person answers, tap to take over, or let OsmO finish and send you a summary.
  • Cuts the noise. OsmO also screens spam and robocalls, so the calls that reach you are the ones that matter.
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Virgin Media customer service FAQ

What is Virgin Media’s contact number?

0345 454 1111. We took it from virginmedia.com and called it ourselves on Oct 28, 2026.

What are Virgin Media’s customer service hours?

The virginmedia.com page that lists 0345 454 1111 does not give phone hours. A person answered when we called on a weekday evening (Wednesday, Oct 28, 2026, about 7pm UK time).

Is there a Virgin Media number that’s open 24/7?

virginmedia.com does not say on that page. A person answered our test call on a weekday evening.

How do I skip the automated menu?

Call 0345 454 1111, then press #, then say “your account number”, then press 1, then press 1, then press 1. That reached a person in our test.

How long is the wait to talk to someone?

About 2.5 min in our test on Oct 28, 2026. Your wait may be shorter or longer.

How hard is the Virgin Media phone menu?

We rate it 68/100 (Hard). It took 5 steps to reach a person, across 5 menus with 7 options. Our score adds 10 for every key or spoken step on the way, 10 for every forced wait, 5 per minute until a person and 1 for every menu.

Can someone call Virgin Media for me?

Yes. OsmO, an AI phone assistant app, can call Virgin Media, press the keys and wait on hold for you.

Which Virgin Media option reaches a person?

In our test, the digital-landline and telecare support option reached a person in about 2.5 minutes. Use it if that is what you need; for anything else the line says to stay on after that step to reach the main menu.

How we tested this

OsmO is not affiliated with Virgin Media. The number comes from Virgin Media’s own website. Menus change; ours was tested on Oct 28, 2026.

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